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Community Alarm and Telecare Services

Telecare is a system that can help people to live independently, safely and securely in their own homes.  At the same time, it can give family and friends peace of mind.

Telecare makes use of our 24 hour Carelink Lifeline Service by sending alarms to alert staff of potential problems.

What is Safe AT Home?

The Safe At Home Service provides a range of detectors that are placed around your home to help manage and minimize risks to your health and home environment.

There are a wide range of detectors available including smoke detectors, low temperature sensors, gas sensors and fall detectors. All the detectors are linked via a Lifeline Unit to our 24-hour Carelink response centre providing round the clock reassurance and protection.

How does it work?

Upon a detector being activated, a call is made automatically to the response centre. The system informs our operators of the address, type and location of the detector allowing them to take the most appropriate action, whether that is providing advice or reassurance, contacting a family member, neighbour, doctor or even the emergency services.

Can I use the Safe AT Home service?

There is an eligibility criteria for Safe AT Home, which is based on your need for the system. Full details of the service eligibility criteria can be obtained from the address opposite or by contacting your local Community Care office.

What does it cost?

There may be a service charge for Safe AT Home, depending upon your individual circumstances. Full details of any charge are available from the address opposite.

Any charge to be levied will be discussed and agreed upon before any equipment is installed.

What devices are available?

The following devices are available:

Fall Detector

Automatically detects a serious fall and raises an alert at Carelink

Flood Detector

Provides an early warning by alerting Carelink of potential flood situations in the home

Natural Gas Detector

When the natural gas detector detects natural gas leaks an alarm will be raised at Carelink and the gas supply automatically cut off

Home Alert User/Carer Pager

Enables carers/users to be notified of alarm calls when they are at home or in the garden rather than routing them to Carelink

Pillow Alert Solution

Vibrates to provide a smoke alarm alert to a sleeping user

Movement Detector (PIR)

Detects movement and raises an alert, providing Carelink with the ability to audibly verify and record the presence of an intruder or alternatively detect for long periods of inactivity.

Pull Cord

Strategically placed around the home, the pull cord can be used to raise a call at Carelink

Smoke Detector

The radio smoke detector raises an instant alarm call at Carelink if it detects smoke

Sounder Beacon

Offers both visual and loud audible signals when a sensor or telephone is activated, ideal for the hard of hearing.

Temperature Extremes Sensor

Detects low, high and rapid rate of rise of temperature within a property and raises appropriate alerts to Carelink

Wandering Client

Provides an early warning by alerting Carelink that the user has left their home and not returned within a predetermined time parameter. Ideal for early onset dementia sufferers and their carers

Amie +/Gem + triggers

Personal radio triggers that allow an alarm call to be raised within a radius of up to 50 meters from the lifeline unit

Bed/Chair Occupancy Sensor (including enuresis monitoring)

Provides an early warning by altering Carelink that the user has left their bed/chair and not returned within a predetermined time period. The sensor can also monitor for enuresis.

Bogus Caller Button

Fitted near a door this discrete button can be used to call for assistance at Carelink when a stranger requested entry into a home

Carbon Monoxide Detector

Warns of dangerous CO levels within a property at Carelink allowing the appropriate course of action to betaken

Enuresis Detector

A thin, waterproof and durable mat, which is positioned between the mattress and top sheet of a bed, therefore not affecting user comfort

Epilepsy Detector

This state of the art sensor is placed underneath the bed sheet and monitors the users vital signs including heart rate and breathing patterns to detect a range of epileptic seizures.

Further information

For more information about cost, installation and availability, contact:

Safe AT Home Service

Unit 5 – 6 Green Park
Coedcae Lane Industrial Estate
Pontyclun CF72 9GP
Telephone 01443 239104
Email SafeatHome@rhondda-cynon-taff.gov.uk

For more information on the ‘Lifeline’, contact:

Carelink
Contact Centre,

Ty Elai,

Dinas Isaf East,

Williamstown

Tonypandy

Telephone 01443 425001

Email CARELINK@rhondda-cynon-taff.gov.uk

For general information, email socialservices@rhondda-cynon-taf.gov.uk

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Content authorised by: Community Care
Last revised on: 7/1/2010